Partner teams in the model operate within three separate departments, jointly collaborating in service of all business lines. Hennepin County leverages its existing workforce by creating opportunities for temporary assignments, for up to 24 months, for current employees who have an interest in helping shape the future of creating an accessible and consistently positive Digital Experience for residents. There are approximately 15-20 newly created positions to research, design, and implement new ways of coordinating digital work with an eye on equity and centering the resident voice.
This model joins key partners in the business, the IT community, and communication and engagement together to deliver coordinated digital service that provide residents a consistently positive, accessible, and equitable experience. The Office of Digital Experience accelerates the digital transformation of resident experiences by standardizing, prioritizing, and streamlining the rapid release of in-demand applications, websites, and tools, while centering the user every step of the way. The Office of Digital Experience was created to coordinate work across the organization to address residents’ digital needs with the goal to provide a consistently positive, accessible, and equitable digital service experience.
The pandemic accelerated how quickly the county need to respond to serve residents in an entirely new way without infrastructure to support it. Prior to the COVID-19 pandemic, Hennepin County was already laying a digital experience foundation across three areas: 1) aligning digital experience work with county core values and priorities, 2) prioritizing digital accessibility, and 3) shifting to Agile and User Experience principles.
0 kommentar(er)
